Shipping & Returns

If you wish to return an item due to an error on our behalf, we will arrange to have the item picked up at our expense and have the correct or replacement item shipped to you.

If you are returning an item for any other reason and or have received free shipping there is a 10% restocking fee on all items (to a max. of $40.00 per item) and you are responsible for return shipping cost. 

There are no returns on used equipment, demo equipment or sale items.

Due to the seasonal nature of our business our return policy require you to contact us within 14 business days upon receiving your item. Please include your name, Invoice number, and the reason for return. Once we receive this we will reply with a authorized return instructions for returning the product back to Phatman Boardshop will be included. If you return your item without receiving a Return Authorization Number it could be refused.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@phatmanboardshop.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@phatmanboardshop.com.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate and resolve the issue.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.